Refund Policy

Our Commitment

At Two Star Essentials, customer satisfaction is our priority. If you’re eligible for a refund, we aim to process it quickly and transparently.

Refund Eligibility

Refunds are issued in the following cases:

• The returned item meets our Return Policy conditions (unused, undamaged, original packaging).
• The product received was damaged, defective, or incorrect, and a replacement/exchange is not preferred.
• The order was cancelled before dispatch.

Refund Process

1. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed within 5–7 business days.

Refund Method

• For orders paid via bank transfer/online payment, refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or JazzCash/Easypaisa, based on the customer’s preference.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The item does not meet our return eligibility conditions.
• The return request is made after the 7-day return window.
• The product shows signs of misuse or damage caused by the customer.

Delayed or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• First check your bank account or payment method again.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, reach out to us directly for assistance.

Need Help?

For any questions regarding your refund, feel free to contact our support team.

📞 Phone/WhatsApp: +92 313 7987735 📧 Email: support@twostaressentials.pk